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  1. Shared SMS were multiple users can receive and send SMS on specific number

    1,444 votes

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    Implemented  ·  341 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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    John commented  · 

    Currently, only the account designated Operator or the designated Company Fax/SMS Recipient can send text messages with an outbound caller id number other than their own extension.Enabling other users to send messages from the company main number will permit a team to more effectively engage customers via text message.

  2. Filter non-business hours out of RingCentral Analytics Portal reports

    11 votes

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    Implemented  ·  10 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    John commented  · 

    Incredible that this does not already exist

  3. Allow Super Admin Users to Manage What Counts as an Abandoned Call

    46 votes

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    Implemented  ·  8 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    John commented  · 

    Absolutely required. I cannot believe this does not exist already. From a reporting standpoint, unanswered both calls during and outside business hours are recorded as abandoned. This makes no sense. A missed call during business hours and a missed call outside business hours are not the same at all.