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Settings and activity

2 results found

  1. Allow handling of multiple Call Queue calls

    114 votes
    24 comments  ·  Phone & Messaging » Other  ·  Admin →
    How important is this to you?

  2. Text from the same main user number

    369 votes
    62 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
    How important is this to you?
    Planned  ·  AdminJessica H. (Admin, RingCentral) responded
    Updated 9/8/23: This has been moved to Q1 2024Hi everyone, this is planned as a two parter: coming in December 2022, users will be able to select which number their outbound texts are sent through in settings. Coming later in 2023, users will be able to select their outbound number in the separate messaging window (not just in settings). This only addresses outbound caller ID. If you would like to see a more shared inbox group texting option, please vote for these ideas: Add a text message queue similar to the call queueTexts should go to multiple users
    An error occurred while saving the comment
    Elizabeth commented  · 

    Currently, only one user/ext can send a text using the main phone line. It would be better if this would apply to all users in the account. Similar to outbound calls, all users have the option to call using either the main line or the extension.