← RingCentral Ideas

Settings and activity

2 results found

  1. train on names

    2 votes
    New  ·  3 comments  ·  RingSense & AI » AI Receptionist  ·  Admin →
    How important is this to you?
    An error occurred while saving the comment
    Pete commented  · 

    I found a workaround for my Suzy/Susie problem. I don't know if it would help others, but I used Transfer on Context and put "Susie" in the context and directed it to Suzy's extension. IT WORKED!

    An error occurred while saving the comment
    Pete commented  · 

    This is a REALLY important to the functionality of the product. I completely agree with William's post is important and should be implemented urgently. I'd like to add another use case. We're a small company and have unique user names so people call and ask by first name. AIR appears to transcribe the voice making the request, and then search for user names that match. However, our user's name is "Suzy" and AIR translates that to "Susie" and is unable to find it. This is also an occasional issue with "Rachael" being spelled differently, apparently depending on the caller's pronunciation. Even "Peter" and "Pete" aren't handled well. While I'm not an AIR developer, my thought would be to add a nickname or alternate name table that would be searched first to reconcile the user name. This issue is critical to our continued use of AIR.

    Pete supported this idea  · 

  2. Integration with JobAdder

    1 vote
    Future Consideration  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations  ·  Admin →
    How important is this to you?
    Pete shared this idea  ·