Settings and activity
2 results found
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728 votes
SMS for Call Queues is coming-- as in if a text is sent to a call queue number, there will be an inbox available for one agent to respond to those SMS.
I know the core of this request is to have a shared SMS inbox where multiple people can send and receive SMS from the inbox. Our product teams are aware of this ask, but I do not have more information about if/when this segment of the ask is coming.
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11 votes
Company main number SMS should be viewable and able to be sent by multiple users. Same goes for main company voicemail.