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  1. Show DND status on Desk phone for colleagues to know.

    51 votes

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    Future Consideration  ·  5 comments  ·  Phone & Messaging » Other  ·  Admin →
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  2. Synchronize DND setting across App and Desk Phones

    19 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Admin →
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  3. Call Queue Position

    55 votes

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    Future Consideration  ·  9 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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    Grapevine commented  · 

    We have a few clients who use RC, one request we have received from multiple people is to have an automated message that announces what position you are in the queue: "You are number 3 in the queue, there are 2 callers ahead of you." Could this automated message be added as an option to put on call queues? The ability to toggle it on or off would allow people to set this up at their own discretion.