Show DND status on Desk phone for colleagues to know.
Currently, when setting our desk phones to DND only the user can see the DND status. Other employees cannot see the DND status set. Need an update so everyone in the organization is on the same page as to who is or isn't available
Brock
shared this idea
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Cynthia
commented
As dispatch it is important that I know who is available and who is not. If a user is on DND and I can't see it then it is of no use to us as a company.
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Louise
commented
Users that had setup the presence on the desk phone should have something to distinguish whether the user on the screen is on available or on Do Not Disturb. As to not waste the time of the caller waiting.
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Keith
commented
When a user puts their phone on DND - other users on the system should get a solid "Red" presence key to show that user is not available. Is this something RingCentral can fix or add as a standard presence feature?
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Rica
commented
Please add a feature in presence status when the user is on DND.
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Rachel
commented
When someone puts DND on their phone, if the light on everyone else's phone could show as red for that specific person that has DND on so we know they are unavailable.