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Call Queue Position

Call Queue Position when customer is waiting, it should say there are 2 callers ahead or 1 or 5 callers ahead.

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  • KingWest commented  ·   ·  Report

    Patients/customers complain they don't know how long their wait is or where they are in the queue. This should be something you have so patients/customers have an idea of how much longer they have to wait or how long they may have to wait.

  • Ashley commented  ·   ·  Report

    We were advised the MVP platform reported position in the queue before purchase, but this is not the case we really need the platform to be able to report position in the queue while waiting on hold when calling into the surgery on the main numbers and hitting the auto attendant, we are aGP surgery and all your surgery customers would benefit from this.

  • Casey commented  ·   ·  Report

    We converted our telephone systems from 2 line hunt group over to a call queue with four Users. Only 2 of the 4 queue members are on shift at any time. A maximum of 2 queue callers can be accommodated simultaneously. Ever.We would like to have an option to set the "maximum number of callers allowed in queue" as 2 rather than 5.ThanksThis was merged into an idea that isn't the same... I need a to limit the queue to 2 callers. The minimum possible is 5. Not sure why this can't be customized, it is just a variable no?

  • Grapevine commented  ·   ·  Report

    We have a few clients who use RC, one request we have received from multiple people is to have an automated message that announces what position you are in the queue: "You are number 3 in the queue, there are 2 callers ahead of you." Could this automated message be added as an option to put on call queues? The ability to toggle it on or off would allow people to set this up at their own discretion.

  • Martin commented  ·   ·  Report

    When we have clients on hold in a queue, I would like the system to tell them which number they are in the queue.

  • Roseanne commented  ·   ·  Report

    When a person calls they will know if they are 2nd or 3rd in the que. Waiting for the call to be answered.

  • Ryan commented  ·   ·  Report

    when in a call queue system would advise position i.e YOUR POSITION IN THE CALL QUEUE IS SECOND IN QUEUE then YOUR POSITION IN THE CALL QUEU IS FIRST IN QUE. ETC

  • 1. D4D commented  ·   ·  Report

    ... number whilst waiting on the phone line). However, upon joining this option was not available. Going forward, this option will be a requirement for our company.. Please inform me whether this could be added and if not which Company offer it. Thank you