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  1. Missed call and schedule call reports request via email

    2 votes

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    Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
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  2. Performance Reports- Calls Tab- Filtered for Missed and Answered Call

    6 votes

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    New  ·  2 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Chelsea commented  · 

    This seems like something that is pretty basic and easy to do but also super important to us RC customers. Missed calls hurt our businesses. We just need to be able to have missed/abandoned call reports emailed daily please.

  3. Missed call report

    3 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Chelsea supported this idea  · 

  4. Make call queue numbers available as outbound caller ID numbers in User Settings templates

    59 votes

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    Under Review  ·  5 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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    Chelsea commented  · 

    Since creating call queues and switching to multi site we are unable to use certain phone numbers as caller ID. This is very problematic for us.