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2 results found

  1. Send Text To Phone Number you Called at the same time

    1 vote
    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
    How important is this to you?
    Alysha shared this idea  · 

  2. Shared SMS were multiple users can receive and send SMS on specific number

    720 votes
    151 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
    How important is this to you?
    Under Review  ·  AdminJessica H. (Admin, RingCentral) responded

    SMS for Call Queues is coming-- as in if a text is sent to a call queue number, there will be an inbox available for one agent to respond to those SMS.


    I know the core of this request is to have a shared SMS inbox where multiple people can send and receive SMS from the inbox. Our product teams are aware of this ask, but I do not have more information about if/when this segment of the ask is coming.

    An error occurred while saving the comment
    Alysha commented  · 

    In your last update their was a way to forward a message to make sending the same thing to various numbers easier. Without this function, it's hard to multitask/send messages fast due to having to copy the number to input and then also the message all over again but you cannot copy from the last message or it takes you off the text you were creating.Having the forward button was beneficial.