← RingCentral Ideas

Settings and activity

61 results found

  1. SPOG Application: The option to manually accept callback request calls when they are routed to the agent.

    8 votes
    Under Review  ·  4 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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    Ali supported this idea  · 

  2. Ability to Set Skill Weight/Proficiency

    13 votes
    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Ali supported this idea  · 

  3. Seamless Digital Interaction Transfers to Another Agent

    14 votes
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Ali supported this idea  · 

  4. Last Called Agent (LCA) Functionality Required for Engage Messaging and Email Channel Types

    14 votes
    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Ali supported this idea  · 

  5. Outbound Default and Custom Lead Field Order/Ranking

    12 votes
    New  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
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  6. Separate Off Hook mode/ permanent connection management options for inbound and dialer-campaigns calling

    29 votes
    Under Review  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Ali supported this idea  · 

  7. RingCX Voice Agent - Enhanced Call History: Visual Differentiation and Filtering Options

    34 votes
    Future Consideration  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Ali supported this idea  · 

  8. hashtag # in RCX (IVRs and queue events)

    38 votes
    New  ·  3 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Ali supported this idea  · 

  9. Auto-save voicemails in RingCX Workflows/IVRs

    3 votes
    Needs More Information  ·  2 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Ali supported this idea  · 

  10. Exporting detailed IVR flow including the user extensions phone number

    3 votes
    New  ·  0 comments  ·  Contact Center & RingCX » Accessibility  ·  Admin →
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    Ali supported this idea  · 

  11. Star key DTMF Processing

    4 votes
    Implemented  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Ali supported this idea  · 

  12. Agent personal queue - Easy UI feature

    7 votes
    Future Consideration  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Ali supported this idea  · 

  13. Agent Script/Custom Field Recording Delivery

    33 votes
    Under Review  ·  3 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Ali supported this idea  · 

  14. AI Optimal Routing based on Last Agent Sentiment, Disposition, etc.

    26 votes
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Ali supported this idea  · 

  15. Make Agent Assist features easier to access

    9 votes
    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Ali supported this idea  · 

  16. Direct agent routing / prefered agent

    4 votes
    Under Review  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Ali supported this idea  · 

  17. Provide import/export functionality for Phonebook, Blocked Numbers and name/comment fields for all entries

    24 votes
    New  ·  0 comments  ·  Contact Center & RingCX » Admin Portal  ·  Admin →
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    Ali supported this idea  · 

  18. Automatically change the status to Wrap during wrap-up time in RingCX.

    20 votes
    Future Consideration  ·  4 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Ali supported this idea  · 

  19. RingCX Digital Message Notification Improvements

    36 votes
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Ali supported this idea  · 

  20. Unify RingCX Digital Interaction Options To Simplify Agent and Supervisor Workflow.

    42 votes
    Future Consideration  ·  2 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Ali supported this idea  · 
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