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RingCX: Agent & supervisor experience

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Warm Transfer Improvement

Currently if a customer is on hold while the agent is performing a warm transfer, and the customer hangs up, it hangs up the call for all parties. If the customer is placed on hold, and the agent is announcing the call to the other department/party, if the customer hangs up, it should not hang up the entire call.

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Monica shared this idea  ·   ·  Report…  ·  Admin →
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  • Eric commented  ·   ·  Report

    It is critical for contact center teams who perform internal transfer all the time. They lost many calls and must call again their customer

  • Pristine Casipit commented  ·   ·  Report

    Please add this feature. A lot of my clients are asking for this feature and would greatly help in their and our business. Thank you!