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  1. Shared SMS were multiple users can receive and send SMS on specific number

    728 votes
    151 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
    How important is this to you?
    Under Review  ·  AdminJessica H. (Admin, RingCentral) responded

    SMS for Call Queues is coming-- as in if a text is sent to a call queue number, there will be an inbox available for one agent to respond to those SMS.


    I know the core of this request is to have a shared SMS inbox where multiple people can send and receive SMS from the inbox. Our product teams are aware of this ask, but I do not have more information about if/when this segment of the ask is coming.

    An error occurred while saving the comment
    Dan commented  · 

    We send very large numbers of text messages to our customers announcing sales, specials, etc. We include some of our "main numbers" that are attached to our different locations and Auto Attendants. Many of our customers will not call that number but actually text to that number. That text then goes into a "black hole" never to be seen or heard from again. I would like to be able to go to these "main numbers" that represent Auto Attendants and be able to assign one or more DID numbers that an incoming SMS would automatically forward to.

  2. Text Message Signature Line

    35 votes
    Future Consideration  ·  11 comments  ·  Phone & Messaging » Application  ·  Admin →
    How important is this to you?