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3 results found

  1. Include contents of SMS/MMS on the Logs

    160 votes

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    Under Review  ·  23 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Karen commented  · 

    Still think this would be helpful!!

    Karen supported this idea  · 

  2. Missed call % factoring in calls even when on DND, would like that to be taken out of consideration on Performance Reports

    9 votes

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    Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
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  3. Ability to generate report that tracks an agents status throughout the day, like when they're available/not available/ on DND etc

    679 votes

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    Future Consideration  ·  106 comments  ·  Analytics & Reporting » Other  ·  Admin →
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