Your top competitors allow for the entire team to see text messages of others. This is the only thing keeping us from bringing over more numbers and why we are considering leaving Ring Central. We work as a team and not allowing the team to see the others text messages hurts us. You guys are a communication company and this is not conducive to good communication.

This is a critical feature - currently, the only way we have to access past text messages is to export the message body and store it in our CRM system. We have two use cases for this feature:
1 - Auditing purposes - to be able to see client interactions and refer back to them in the source system.
2 - Out of Office Coverage - if one of our team members is out of office and has been communicating directly with a client via text, the rest of the team has no visibility into that communication/there is no "out of office text" feature so the client is left wondering if his/her text went through and if someone will take action on it. Not having visibility into user text exchanges causes gaps in service and delays responses.

Any updates on this? Its critical to have it available.

This is a critical component. If it does not become available soon we will be switching providers.

regulated industries (e.g. financial advisors) MUST keep these communications and their companies need a method to retrieve and store these

For case id 27015768- StoreOne Properties, Client want this feature available in the future as per his business requirement.

Regards
Ram Carillo
APAC Support Team

We need this ASAP!

Absolutely critical for regulated industry's