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8 results found

  1. RingEx Call recordings

    5 votes

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    0 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Zach Petersen supported this idea  · 

  2. Ccustom call rules Action to block call recording for 2-party consent states based on Area codes.

    5 votes

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    0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Zach Petersen supported this idea  · 

  3. Block call recording for two party consent states

    4 votes

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    0 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Zach Petersen supported this idea  · 

  4. Add a Billing Alert/Notification Management to Indicate when a New Charge is Imminent

    5 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Zach Petersen commented  · 

    There already exists a notification for SMS usage which warns the customer that they have reached 90% of the monthly SMS allocation. The concern is that most products/services offered don't alert admins that they are trending toward overages, and instead simply charge the overages to the account.The ask is to create alerts/notifications for all items that could potentially trend toward overages being charged. Ideally, there would be a way to manage these notifications such as: Specify who will receive billing alertsWhether these alerts come in via SMS or EmailControl over notification thresholds (ex. For X product, send an email alert at 50% usage and 90% usage to these two admins)

  5. Transfer call queue voicemails to external number during business hours

    23 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  6. Add a 'Save' button on new Call Forwarding flow in Admin Portal

    16 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  7. Allow more than one source of SSO for different domains

    57 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  8. Allow Blocking Outbound Calls by Number

    112 votes

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    Under Review  ·  17 comments  ·  Phone & Messaging » Other  ·  Admin →
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