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  1. 46 votes

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  2. 128 votes

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    Hello all, wanted to share this video with you, to see if it matches your needs!It’s only a minute long, but note that there is no audio. In this video, a call queue member “SZ” receives and answers a call from the Test 1 call queue.After about 10-15 seconds, you’ll see a call pop-up in the Call Queue Pickup section of the HUD. This is a 2nd call that “SZ” then answers from Test 1 call queue, which puts the first call on hold.If this meets your needs, please let us know. We have also included the KB article.https://www.loom.com/share/59599e5b02a14bb6a84fcf02560a2c68 https://support.ringcentral.com/article-v2/Set-up-Call-Queue-Pickup-Group.html?brand=RC_US&product=RingCentral_MVP&language=en_US
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    Dave Durante commented  · 

    This is not small business-friendly at all. We do not always have multiple employees in the office to answer phones all the time. We need to have the functionality to allow a single employee to be able to place an active call on hold so that they can answer another incoming call. Currently, this is an epic failure on your part to not have this feature already integrated. I currently use your phone system in 15 of our different small businesses across seven states and pay for 54 user accounts. I am going to have to start looking for alternative phone service providers if this feature cannot be integrated very soon.