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  1. Allow handling of multiple Call Queue calls

    81 votes

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    20 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Under Review  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded
    Check out https://support.ringcentral.com/article/Set-up-Call-Queue-Pickup-Group.html for how to set up call queue pickup groups. When pickup members are also call queue agents, they can pick up multiple queue calls concurrently.The Call Queue Pickup feature allows any call queue pickup member to answer multiple queue calls concurrently. Here is a presentation showing all of the setup details and supported use cases and call flows. Please let us know if you have any questions. https://docs.google.com/presentation/d/1H1gaxrrboXCSjvifzIw8rRYGkHdQENN_oOu9W6P_4To/edit?usp=sharingThank you for providing additional feedback on your use cases. We've changed the status back to under review from implemented.

  2. Call queue member, to have the ability to receive call even when on an active phone call

    8 votes

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    Implemented  ·  8 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Jeffrey Moses commented  · 

    How is this implemented? the issue is when there is only one available member of the queue, a second call to that queue doesn't ring to that available members phone.