Call queue member, to have the ability to receive call even when on an active phone call
In a queue, it detects that member as busy when engaged on a call. This doesn't enable them to receive call, unlike in call forwarding that has the ability to receive calls in all platform
New Year 2019
shared this idea
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Edward
commented
does not work
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When pickup members are also call queue agents, they can pick up multiple queue calls concurrently.
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Jeffrey
commented
How is this implemented? the issue is when there is only one available member of the queue, a second call to that queue doesn't ring to that available members phone.
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Hello, this is available: https://support.ringcentral.com/article/Set-up-Call-Queue-Pickup-Group.html
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Rod
commented
This is a must for receptionists that handle calls for multiple business and the companies want a live receptionist to answer calls and to know which company they are calling - not the automated IVR. I have several companies that decided not to go with RingCentral just because of this. It's a deal breaker.
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Roland
commented
Enabling multiple calls for the call queue members will maximize their productivity
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John Ramirez
commented
add a feature where call queue members will receive a notification for incoming calls even though they're currently engage
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Charlson
commented
Issue that I have is while I am on the phone, people call the "Call Queue" that I am a member of, the call does not show up on the display for me to pickup. Basically I would like to answer call queue while I am on active call.
