Our emergency clinical line is forwarded to the nurse on call as we are 24/7. When a patient marks a message as "Private" the nurse does not get the message forwarded to the defined email they can access. Given the line is an emergency clinic line, they can not log into it directly. This feature is actually hurting patients in crisis. This is a serious problem as we provide medical services for patients in crisis exclusively and we can't stop them from marking messages as "Private".
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Our emergency clinical line is forwarded to the nurse on call as we are 24/7. When a patient marks a message as "Private" the nurse does not get the message forwarded to the defined email they can access. Given the line is an emergency clinic line, they can not log into it directly. This feature is actually hurting patients in crisis. This is a serious problem as we provide medical services for patients in crisis exclusively and we can't stop them from marking messages as "Private".