Settings and activity

18 results found

1. Enhance Agent States

   62 votes

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   Planned  ·  3 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Mark supported this idea  ·  Jul 4, 2024

2. Support Edge Browser

   15 votes

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   Future Consideration  ·  2 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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   Mark supported this idea  ·  Jul 2, 2024

3. RingCX Estimated Wait Time API

   9 votes

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   Future Consideration  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Mark supported this idea  ·  Jul 2, 2024

4. OFCOM compliant Proactive and Predictive Dialler

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   21 votes

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   Under Review  ·  0 comments  ·  RingCX » Automated outbound dialing, campaign & lead mngmt  ·  Delete…  ·  Admin →
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   Mark supported this idea  ·  Jul 2, 2024

5. RingCX voice recording

   14 votes

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   Needs More Information  ·  4 comments  ·  RingCX » Call & screen recording  ·  Delete…  ·  Admin →
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   Mark supported this idea  ·  Jul 2, 2024

6. WCAG (Web Content Accessibility Guidelines)

   39 votes

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   Planned  ·  4 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Mark supported this idea  ·  Jul 2, 2024

7. RingCX - Survey report

   28 votes

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   Future Consideration  ·  1 comment  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Mark supported this idea  ·  Jul 2, 2024

8. Outbound WhatsApp within RCX agent UI

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   21 votes

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   Future Consideration  ·  1 comment  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Mark supported this idea  ·  Jul 2, 2024

9. International minutes bundle for CX

   5 votes

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   Under Review  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Mark supported this idea  ·  May 30, 2024

10. Internal chat for supervisors and agents

    39 votes

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    0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminSergey (Group Product Manager, RingCentral) responded

    Agents can chat with their team mates and colleagues with RingCX in RingCentral application. If you are using standalone RingCX agent web-app we encourage you to try RingCentral app available for Windows and Mac, where RingCX agent is built in so you can enjoy both customer and corporate communications in just one app.

    
    

    https://www.ringcentral.com/us/en/blog/ringcx-agent-and-supervisor-capabilities-now-in-the-ringcentral-app/

    
    

    Mark supported this idea  ·  May 30, 2024

11. Call journey report for RCX

    41 votes

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    Planned  ·  2 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  May 30, 2024

12. Dequeue setting per queue

    49 votes

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    Planned  ·  2 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  May 30, 2024

13. Change agent state through Max Supervisor

    110 votes

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    Planned  ·  19 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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    Mark commented  ·  May 28, 2024  ·  Edit…  ·  Delete…

    Asked for on numerous opportunities

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    Mark supported this idea  ·  May 28, 2024

14. Position in Queue Announcement

    49 votes

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    Implemented  ·  7 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  May 14, 2024

15. Use RingEX minutes for contact centre outbound dialling

    13 votes

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    Future Consideration  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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16. "Dashboard only" license & dashboard URLs for RCCC

    8 votes

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    Future Consideration  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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17. Embed agent into RingEX

    50 votes

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    Future Consideration  ·  1 comment  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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18. RCCC - Improve Quality Management File Retrieval

    4 votes

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    Future Consideration  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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