← RingCentral Ideas

Settings and activity

18 results found

  1. Enhance Agent States

    47 votes
    Future Consideration  ·  2 comments  ·  Contact Center & RingCX » Contact Center  ·  Admin →
    How important is this to you?
    Mark supported this idea  · 

  2. Support Edge Browser

    15 votes
    Future Consideration  ·  2 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Mark supported this idea  · 

  3. RingCX Estimated Wait Time API

    9 votes
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Mark supported this idea  · 

  4. OFCOM compliant Proactive and Predictive Dialler

    21 votes
    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Mark supported this idea  · 

  5. RingCX voice recording

    13 votes
    Needs More Information  ·  3 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Mark supported this idea  · 

  6. WCAG (Web Content Accessibility Guidelines)

    36 votes
    Planned  ·  4 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Mark supported this idea  · 

  7. RingCX - Survey report

    27 votes
    Future Consideration  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Mark supported this idea  · 

  8. Outbound WhatsApp within RCX agent UI

    18 votes
    Future Consideration  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Mark supported this idea  · 

  9. International minutes bundle for CX

    5 votes
    Under Review  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Mark supported this idea  · 

  10. Internal chat for supervisors and agents

    36 votes
    0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Planned  ·  Michelle responded

    This will be addressed as a part of the Single Pane of Glass initiative.

    Mark supported this idea  · 

  11. Call journey report for RCX

    37 votes
    Planned  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Mark supported this idea  · 

  12. Dequeue setting per queue

    47 votes
    Planned  ·  2 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Mark supported this idea  · 

  13. Change agent state through Max Supervisor

    107 votes
    Planned  ·  19 comments  ·  Contact Center & RingCX » Other  ·  Admin →
    How important is this to you?
    An error occurred while saving the comment
    Mark commented  · 

    Asked for on numerous opportunities

    Mark supported this idea  · 

  14. Position in Queue Announcement

    44 votes
    Planned  ·  6 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Mark supported this idea  · 

  15. Use RingEX minutes for contact centre outbound dialling

    13 votes
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » Contact Center  ·  Admin →
    How important is this to you?

  16. "Dashboard only" license & dashboard URLs for RCCC

    8 votes
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » Contact Center  ·  Admin →
    How important is this to you?

  17. Embed agent into RingEX

    49 votes
    Future Consideration  ·  1 comment  ·  Contact Center & RingCX » Contact Center  ·  Admin →
    How important is this to you?

  18. RCCC - Improve Quality Management File Retrieval

    4 votes
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » Contact Center  ·  Admin →
    How important is this to you?