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Settings and activity

26 results found

  1. Wrap Time / After Contact Work

    137 votes

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    Future Consideration  ·  13 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Jordan Sharpe supported this idea  · 

  2. Change color of lettering to red when agent goes into RNA Status.

    9 votes

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    Implemented  ·  2 comments  ·  RingCX » Other  ·  Admin →
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    Jordan Sharpe supported this idea  · 

  3. QA on Digital Interactions

    11 votes

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    0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE for RingCX  ·  Admin →
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    Implemented  ·  AdminSushant (Sr Director, Machine Learning, RingCentral) responded

    I’m excited to share that RingSense AI QM now seamlessly supports multiple digital channels automatically imported from RingCX.

    Currently, RingSense supports:

    • Instagram Direct Messaging
    • Messenger
    • Facebook
    • WhatsApp
    • Apple Messages for Business
    • SMS
    • Chat
    • Twitter
    • Google Business Messaging
    • Digital SMS
    • Engage Messaging

    We’re continuously expanding support for additional channels. To view the most up-to-date list, simply check your Manage Integrations settings (see screenshot below).

    Jordan Sharpe supported this idea  · 

  4. Please add the ability to turn off the user added initial email every time you add a user.

    23 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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  5. See Pending Callers in Queue

    15 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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  6. Ability to take DNC's off the List thru an upload

    18 votes

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    Future Consideration  ·  0 comments  ·  RingCX » Automated outbound dialing, campaign & lead mngmt  ·  Admin →
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