← RingCentral Ideas

Settings and activity

27 results found

  1. Wrap Time / After Contact Work

    48 votes
    Future Consideration  ·  2 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Jordan Sharpe supported this idea  · 

  2. Change color of lettering to red when agent goes into RNA Status.

    9 votes
    Implemented  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Jordan Sharpe supported this idea  · 

  3. QA on Digital Interactions

    11 votes
    0 comments  ·  RingSense & AI » RingSense AI for RingCX  ·  Admin →
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    Jordan Sharpe supported this idea  · 

  4. Please add the ability to turn off the user added initial email every time you add a user.

    23 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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  5. See Pending Callers in Queue

    15 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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  6. Ability to take DNC's off the List thru an upload

    18 votes
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?

  7. Capability to Pull Agent Call Logs via the integrated EngageVoice SalesForce App

    2 votes
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
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