← RingCentral Ideas

Settings and activity

27 results found

  1. RCX Dialer Ratio

    2 votes
    Needs More Information  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Jordan Sharpe supported this idea  · 

  2. Omnidirectional Allow RingCentral App Channels

    7 votes
    New  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Jordan Sharpe supported this idea  · 

  3. Display Desktop Notification Until Acknowledged

    7 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Jordan Sharpe supported this idea  · 

  4. Bidirectional presence sync

    4 votes
    Under Review  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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    Jordan Sharpe supported this idea  · 

  5. Ability to search for a call by number - either incoming or outgoing

    17 votes
    1 comment  ·  Analytics & Reporting » Accessibility  ·  Admin →
    How important is this to you?
    Jordan Sharpe supported this idea  · 

  6. RingCX Voicemail to Digital Queue

    7 votes
    Under Review  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Jordan Sharpe supported this idea  · 

  7. "Wrap up" status visibility

    5 votes
    Under Review  ·  1 comment  ·  Analytics & Reporting » Other  ·  Admin →
    How important is this to you?
    Jordan Sharpe supported this idea  · 

  8. CNAM display in RingCX Real Time Dashboard

    4 votes
    Implemented  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?

  9. Callback Queue Languages

    8 votes
    Future Consideration  ·  2 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
    How important is this to you?
    Jordan Sharpe supported this idea  · 
    An error occurred while saving the comment
    Jordan Sharpe commented  · 

    My client is also requesting this feature in Spanish.

  10. RingCX -- Integration with MVP / RingEX Improvements (Single Pane of Glass)

    104 votes
    Planned  ·  14 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Jordan Sharpe supported this idea  · 

  11. Support Edge Browser

    15 votes
    Future Consideration  ·  2 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Jordan Sharpe supported this idea  · 

  12. Ability to Transfer calls to the voicemail of RingEX (Ring MVP) users.

    49 votes
    Under Review  ·  10 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Jordan Sharpe supported this idea  · 

  13. Sync RingCentral Desktop Application With RingCX

    226 votes
    Planned  ·  16 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Jordan Sharpe supported this idea  · 

  14. Fix Browser Refresh Logging Agents Out Of CX

    32 votes
    Under Review  ·  2 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Jordan Sharpe supported this idea  · 

  15. Inqueue Callback: Changing Number Confirmation Prompt

    36 votes
    New  ·  3 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
    How important is this to you?
    Jordan Sharpe supported this idea  · 

  16. Add ability for Zendesk Widget To Search All Open Tickets

    2 votes
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Jordan Sharpe supported this idea  · 

  17. RingCX Call Details "Call Termination by Agent or Caller"

    53 votes
    Planned  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Jordan Sharpe supported this idea  · 

  18. Ability to export IVR from Studio

    41 votes
    Implemented  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Jordan Sharpe supported this idea  · 

  19. Ability to cancel or extend after call wrap

    51 votes
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Jordan Sharpe supported this idea  · 

  20. Automatically change the status to Wrap during wrap-up time in RingCX.

    20 votes
    Future Consideration  ·  4 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Jordan Sharpe supported this idea  · 
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