Settings and activity

26 results found

1. IVA Custom Role Toggle

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   New  ·  0 comments  ·  RingCX » AI agent & supervisor assist  ·  Delete…  ·  Admin →
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   Jordan Sharpe shared this idea  ·  Nov 25, 2025

2. Add Opt-In Surveys at Call Start, Auto-Prompted at Call End

   25 votes

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   New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Jordan Sharpe supported this idea  ·  Sep 12, 2025

3. RCX Dialer Ratio

   2 votes

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   Needs More Information  ·  0 comments  ·  RingCX » Automated outbound dialing, campaign & lead mngmt  ·  Delete…  ·  Admin →
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   Jordan Sharpe supported this idea  ·  Jun 3, 2025

4. Omnidirectional Allow RingCentral App Channels

   15 votes

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   New  ·  1 comment  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Jordan Sharpe supported this idea  ·  May 13, 2025

5. Display Desktop Notification Until Acknowledged

   7 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Jordan Sharpe supported this idea  ·  Mar 21, 2025

6. Bidirectional presence sync

   4 votes

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   Under Review  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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   Jordan Sharpe supported this idea  ·  Mar 13, 2025

7. Ability to search for a call by number - either incoming or outgoing

   18 votes

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   1 comment  ·  Analytics & Reporting » Accessibility  ·  Delete…  ·  Admin →
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   Jordan Sharpe supported this idea  ·  Mar 7, 2025

8. RingCX Voicemail to Digital Queue

   9 votes

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   Under Review  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Jordan Sharpe supported this idea  ·  Jan 16, 2025

9. "Wrap up" status visibility

   11 votes

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   Under Review  ·  1 comment  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Jordan Sharpe supported this idea  ·  Jan 9, 2025

10. CNAM display in RingCX Real Time Dashboard

    6 votes

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    Implemented  ·  3 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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11. Callback Queue Languages

    10 votes

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    Future Consideration  ·  2 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Jordan Sharpe supported this idea  ·  Aug 23, 2024
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    Jordan Sharpe commented  ·  Aug 23, 2024  ·  Edit…  ·  Delete…

    My client is also requesting this feature in Spanish.

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12. RingCX -- Integration with MVP / RingEX Improvements (Single Pane of Glass)

    112 votes

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    Planned  ·  16 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Jordan Sharpe supported this idea  ·  Jul 19, 2024

13. Support Edge Browser

    15 votes

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    Future Consideration  ·  2 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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    Jordan Sharpe supported this idea  ·  Jun 20, 2024

14. Ability to Transfer calls to the voicemail of RingEX (Ring MVP) users.

    132 votes

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    Planned  ·  37 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Jordan Sharpe supported this idea  ·  Jun 12, 2024

15. Sync RingCentral Desktop Application With RingCX

    317 votes

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    Planned  ·  27 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Jordan Sharpe supported this idea  ·  Jun 11, 2024

16. Fix Browser Refresh Logging Agents Out Of CX

    34 votes

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    Under Review  ·  2 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Jordan Sharpe supported this idea  ·  Jun 7, 2024

17. Inqueue Callback: Changing Number Confirmation Prompt

    37 votes

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    New  ·  3 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Jordan Sharpe supported this idea  ·  Jun 6, 2024

18. Add ability for Zendesk Widget To Search All Open Tickets

    2 votes

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    Future Consideration  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Jordan Sharpe supported this idea  ·  May 29, 2024

19. RingCX Call Details "Call Termination by Agent or Caller"

    58 votes

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    Planned  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Jordan Sharpe supported this idea  ·  May 24, 2024

20. Ability to export IVR from Studio

    41 votes

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    Implemented  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Jordan Sharpe supported this idea  ·  May 24, 2024