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Settings and activity

28 results found

  1. Automatically change the status to Wrap during wrap-up time in RingCX.

    28 votes

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    Future Consideration  ·  5 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Jordan supported this idea  · 

  2. Wrap Time / After Contact Work

    53 votes

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    Future Consideration  ·  2 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Jordan supported this idea  · 

  3. Change color of lettering to red when agent goes into RNA Status.

    9 votes

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    Implemented  ·  1 comment  ·  RingCX » Other  ·  Admin →
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    Jordan supported this idea  · 

  4. QA on Digital Interactions

    11 votes

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    0 comments  ·  RingSense & AI » RingSense AI for RingCX  ·  Admin →
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    Implemented  ·  AdminSushant (Sr Director, Machine Learning, RingCentral) responded

    I’m excited to share that RingSense AI QM now seamlessly supports multiple digital channels automatically imported from RingCX.


    Currently, RingSense supports:

    • Instagram Direct Messaging
    • Messenger
    • Facebook
    • WhatsApp
    • Apple Messages for Business
    • SMS
    • Chat
    • Twitter
    • Google Business Messaging
    • Digital SMS
    • Engage Messaging


    We’re continuously expanding support for additional channels. To view the most up-to-date list, simply check your Manage Integrations settings (see screenshot below).

    Jordan supported this idea  · 

  5. Please add the ability to turn off the user added initial email every time you add a user.

    23 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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  6. See Pending Callers in Queue

    15 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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  7. Ability to take DNC's off the List thru an upload

    18 votes

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    Future Consideration  ·  0 comments  ·  RingCX » Other  ·  Admin →
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  8. Capability to Pull Agent Call Logs via the integrated EngageVoice SalesForce App

    3 votes

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    Future Consideration  ·  0 comments  ·  RingCX » Other  ·  Admin →
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