Settings and activity

20 results found

1. CNAM display in RingCX Real Time Dashboard

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   New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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2. Callback Queue Languages

   8 votes

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   New  ·  1 comment  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Jordan supported this idea  ·  Aug 23, 2024
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   Jordan commented  ·  Aug 23, 2024  ·  Edit…  ·  Delete…

   My client is also requesting this feature in Spanish.

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3. RingCX -- Integration with MVP / RingEX Improvements (Single Pane of Glass)

   73 votes

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   Planned  ·  5 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Jordan supported this idea  ·  Jul 19, 2024

4. Support Edge Browser

   14 votes

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   Future Consideration  ·  2 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Jordan supported this idea  ·  Jun 20, 2024

5. Ability to Transfer calls to the voicemail of RingEX (Ring MVP) users.

   10 votes

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   2 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Jordan supported this idea  ·  Jun 12, 2024

6. Sync Presence Between RingCentral App and RingCX

   21 votes

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   New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Jordan supported this idea  ·  Jun 11, 2024

7. Fix Browser Refresh Logging Agents Out Of CX

   15 votes

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   New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Jordan supported this idea  ·  Jun 7, 2024

8. Inqueue Callback: Changing Number Confirmation Prompt

   32 votes

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   New  ·  3 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Jordan supported this idea  ·  Jun 6, 2024

9. Add ability for Zendesk Widget To Search All Open Tickets

   2 votes

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   Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Jordan supported this idea  ·  May 29, 2024

10. RingCX Call Details "Call Termination by Agent or Caller"

    37 votes

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    Planned  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    Jordan supported this idea  ·  May 24, 2024

11. Ability to export IVR from Studio

    41 votes

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    Implemented  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    Jordan supported this idea  ·  May 24, 2024

12. Ability to cancel or extend after call wrap

    34 votes

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    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    Jordan supported this idea  ·  May 10, 2024

13. Automatically change the status to Wrap during wrap-up time in RingCX.

    9 votes

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    1 comment  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    Jordan supported this idea  ·  May 10, 2024

14. Wrap Time / After Contact Work

    42 votes

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    Future Consideration  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    Jordan supported this idea  ·  May 10, 2024

15. Change color of lettering to red when agent goes into RNA Status.

    8 votes

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    0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    Jordan supported this idea  ·  Apr 23, 2024

16. QA on Digital Interactions

    10 votes

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    0 comments  ·  RingSense & AI » RingSense AI for RingCX  ·  Delete…  ·  Admin →
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    Jordan supported this idea  ·  Apr 18, 2024

17. Please add the ability to turn off the user added initial email every time you add a user.

    23 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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18. See Pending Callers in Queue

    15 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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19. Ability to take DNC's off the List thru an upload

    18 votes

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    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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20. Capability to Pull Agent Call Logs via the integrated EngageVoice SalesForce App

    2 votes

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    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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