← RingCentral Ideas

Settings and activity

25 results found

  1. Display Desktop Notification Until Acknowledged

    7 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
    How important is this to you?
    Jordan supported this idea  · 

  2. Bidirectional presence sync

    3 votes
    Under Review  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Admin →
    How important is this to you?
    Jordan supported this idea  · 

  3. Ability to search for a call by number - either incoming or outgoing

    15 votes
    1 comment  ·  Analytics & Reporting » Accessibility  ·  Admin →
    How important is this to you?
    Jordan supported this idea  · 

  4. RingCX Voicemail to Digital Queue

    6 votes
    Under Review  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Jordan supported this idea  · 

  5. "Wrap up" status visibility

    4 votes
    Under Review  ·  1 comment  ·  Analytics & Reporting » Other  ·  Admin →
    How important is this to you?
    Jordan supported this idea  · 

  6. CNAM display in RingCX Real Time Dashboard

    4 votes
    Needs More Information  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?

  7. Callback Queue Languages

    8 votes
    Future Consideration  ·  2 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
    How important is this to you?
    Jordan supported this idea  · 
    An error occurred while saving the comment
    Jordan commented  · 

    My client is also requesting this feature in Spanish.

  8. RingCX -- Integration with MVP / RingEX Improvements (Single Pane of Glass)

    92 votes
    Planned  ·  11 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Jordan supported this idea  · 

  9. Support Edge Browser

    15 votes
    Future Consideration  ·  2 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Jordan supported this idea  · 

  10. Ability to Transfer calls to the voicemail of RingEX (Ring MVP) users.

    33 votes
    Under Review  ·  7 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Jordan supported this idea  · 

  11. Sync RingCentral Desktop Application With RingCX

    158 votes
    Under Review  ·  9 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Jordan supported this idea  · 

  12. Fix Browser Refresh Logging Agents Out Of CX

    30 votes
    Under Review  ·  2 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Jordan supported this idea  · 

  13. Inqueue Callback: Changing Number Confirmation Prompt

    36 votes
    New  ·  3 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
    How important is this to you?
    Jordan supported this idea  · 

  14. Add ability for Zendesk Widget To Search All Open Tickets

    2 votes
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Jordan supported this idea  · 

  15. RingCX Call Details "Call Termination by Agent or Caller"

    46 votes
    Planned  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Jordan supported this idea  · 

  16. Ability to export IVR from Studio

    41 votes
    Implemented  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Jordan supported this idea  · 

  17. Ability to cancel or extend after call wrap

    47 votes
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Jordan supported this idea  · 

  18. Automatically change the status to Wrap during wrap-up time in RingCX.

    13 votes
    Future Consideration  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Jordan supported this idea  · 

  19. Wrap Time / After Contact Work

    44 votes
    Future Consideration  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Jordan supported this idea  · 

  20. Change color of lettering to red when agent goes into RNA Status.

    9 votes
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Jordan supported this idea  · 
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