Settings and activity

28 results found

1. hashtag # in RCX (IVRs and queue events)

   39 votes

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   New  ·  3 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Richard supported this idea  ·  Apr 1, 2025

2. Provide import/export functionality for Phonebook, Blocked Numbers and name/comment fields for all entries

   27 votes

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   New  ·  0 comments  ·  RingCX » Admin experience  ·  Delete…  ·  Admin →
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   Richard supported this idea  ·  Mar 31, 2025

3. Easier Contact Centre Management Solution

   13 votes

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   New  ·  1 comment  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Richard supported this idea  ·  Feb 27, 2025

4. Provide an API that reports on how many agents are available within a call queue.

   1 vote

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   New  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Richard shared this idea  ·  Feb 24, 2025

5. Provide an API that Allows a 3rd Party Platform to Obtain Disposition and Notes from a Completed Call

   2 votes

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   Needs More Information  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Richard shared this idea  ·  Feb 24, 2025

6. To add Disposition Code and Disposition Comment to custom report fields

   3 votes

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   0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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   Richard supported this idea  ·  Feb 24, 2025

7. Ability to check the agents schedule prior to routing.

   3 votes

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   Future Consideration  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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   Richard supported this idea  ·  Feb 24, 2025

8. AI Optimal Routing based on Last Agent Sentiment, Disposition, etc.

   26 votes

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   Future Consideration  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Richard supported this idea  ·  Feb 24, 2025

9. Ability to assign more than one web service to an event

   3 votes

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   Future Consideration  ·  1 comment  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Richard supported this idea  ·  Feb 24, 2025

10. Add info about customer message nature in API and log

    3 votes

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    Future Consideration  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Richard supported this idea  ·  Feb 24, 2025

11. API that would allow exporting scripts in JSON format.

    2 votes

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    Future Consideration  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Richard supported this idea  ·  Feb 24, 2025

12. API availability for SMS and Email outbound

    2 votes

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    Under Review  ·  0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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    Richard supported this idea  ·  Feb 24, 2025

13. API library for Real Time Interaction Guidance

    9 votes

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    Future Consideration  ·  1 comment  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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    Richard supported this idea  ·  Feb 24, 2025

14. Addition of SIP Status Codes to CDR Reports or API Download

    4 votes

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    New  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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    Richard supported this idea  ·  Feb 24, 2025

15. Develop time zone restrictor API for system generated callbacks

    3 votes

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    Under Review  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Richard supported this idea  ·  Feb 24, 2025

16. Enable Management of Stations via API

    2 votes

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    Under Review  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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    Richard supported this idea  ·  Feb 24, 2025

17. RingCX Estimated Wait Time API

    9 votes

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    Future Consideration  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Richard supported this idea  ·  Feb 24, 2025

18. SayVAR Node: Option To Save Text2Speech As Audio File

    14 votes

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    New  ·  0 comments  ·  RingCX » Call & screen recording  ·  Delete…  ·  Admin →
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    Richard supported this idea  ·  Jan 15, 2025

19. Filter for Supervisors and Agents

    14 votes

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    New  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Richard supported this idea  ·  Jan 14, 2025

20. Remember Agent Selected Voice and Digital Queues at Next Login Checkbox

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    16 votes

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    New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Richard supported this idea  ·  Jan 14, 2025