Settings and activity

31 results found

1. dashboard ring no answer

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   New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Richard shared this idea  ·  Sep 22, 2025

2. Transferring calls to RingEX Extensions via corporate directory

   57 votes

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   Under Review  ·  2 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Richard supported this idea  ·  Sep 22, 2025

3. Extension dialing between CX and EX

   132 votes

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   Future Consideration  ·  24 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Richard supported this idea  ·  Sep 22, 2025

4. hashtag # in RCX (IVRs and queue events)

   45 votes

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   New  ·  3 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Richard supported this idea  ·  Apr 1, 2025

5. Provide import/export functionality for Phonebook, Blocked Numbers and name/comment fields for all entries

   29 votes

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   New  ·  0 comments  ·  RingCX » Admin experience  ·  Delete…  ·  Admin →
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   Richard supported this idea  ·  Mar 31, 2025

6. Easier Contact Centre Management Solution

   13 votes

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   Planned  ·  1 comment  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Richard supported this idea  ·  Feb 27, 2025

7. Provide an API that reports on how many agents are available within a call queue.

   2 votes

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   New  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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   Richard shared this idea  ·  Feb 24, 2025

8. Provide an API that Allows a 3rd Party Platform to Obtain Disposition and Notes from a Completed Call

   3 votes

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   Needs More Information  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Richard shared this idea  ·  Feb 24, 2025

9. To add Disposition Code and Disposition Comment to custom report fields

   3 votes

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   0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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   Richard supported this idea  ·  Feb 24, 2025

10. Ability to check the agents schedule prior to routing.

    3 votes

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    Future Consideration  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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    Richard supported this idea  ·  Feb 24, 2025

11. AI Optimal Routing based on Last Agent Sentiment, Disposition, etc.

    26 votes

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    Future Consideration  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Richard supported this idea  ·  Feb 24, 2025

12. Ability to assign more than one web service to an event

    3 votes

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    Future Consideration  ·  1 comment  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Richard supported this idea  ·  Feb 24, 2025

13. Add info about customer message nature in API and log

    3 votes

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    Future Consideration  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Richard supported this idea  ·  Feb 24, 2025

14. API that would allow exporting scripts in JSON format.

    2 votes

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    Future Consideration  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Richard supported this idea  ·  Feb 24, 2025

15. API availability for SMS and Email outbound

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    Under Review  ·  0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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    Richard supported this idea  ·  Feb 24, 2025

16. API library for Real Time Interaction Guidance

    9 votes

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    Future Consideration  ·  1 comment  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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    Richard supported this idea  ·  Feb 24, 2025

17. Addition of SIP Status Codes to CDR Reports or API Download

    4 votes

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    New  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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    Richard supported this idea  ·  Feb 24, 2025

18. Develop time zone restrictor API for system generated callbacks

    4 votes

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    Under Review  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Richard supported this idea  ·  Feb 24, 2025

19. Enable Management of Stations via API

    2 votes

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    Under Review  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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    Richard supported this idea  ·  Feb 24, 2025

20. RingCX Estimated Wait Time API

    9 votes

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    Future Consideration  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Richard supported this idea  ·  Feb 24, 2025