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28 results found

  1. hashtag # in RCX (IVRs and queue events)

    36 votes
    New  ·  3 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Richard supported this idea  · 

  2. Provide import/export functionality for Phonebook, Blocked Numbers and name/comment fields for all entries

    21 votes
    New  ·  0 comments  ·  Contact Center & RingCX » Admin Portal  ·  Admin →
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    Richard supported this idea  · 

  3. Easier Contact Centre Management Solution

    13 votes
    New  ·  1 comment  ·  Contact Center & RingCX » RingCX Digital Only  ·  Admin →
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    Richard supported this idea  · 

  4. Provide an API that reports on how many agents are available within a call queue.

    1 vote
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    Richard shared this idea  · 

  5. Provide an API that Allows a 3rd Party Platform to Obtain Disposition and Notes from a Completed Call

    2 votes
    Needs More Information  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Richard shared this idea  · 

  6. To add Disposition Code and Disposition Comment to custom report fields

    3 votes
    0 comments  ·  Contact Center & RingCX » Contact Center  ·  Admin →
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    Richard supported this idea  · 

  7. Ability to check the agents schedule prior to routing.

    3 votes
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » Contact Center  ·  Admin →
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    Richard supported this idea  · 

  8. AI Optimal Routing based on Last Agent Sentiment, Disposition, etc.

    26 votes
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Richard supported this idea  · 

  9. Ability to assign more than one web service to an event

    3 votes
    Future Consideration  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Richard supported this idea  · 

  10. Add info about customer message nature in API and log

    3 votes
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Richard supported this idea  · 

  11. API that would allow exporting scripts in JSON format.

    2 votes
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Richard supported this idea  · 

  12. API availability for SMS and Email outbound

    2 votes
    Under Review  ·  0 comments  ·  Contact Center & RingCX » RingCX Digital Only  ·  Admin →
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    Richard supported this idea  · 

  13. API library for Real Time Interaction Guidance

    8 votes
    Future Consideration  ·  1 comment  ·  Contact Center & RingCX » Contact Center  ·  Admin →
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    Richard supported this idea  · 

  14. Addition of SIP Status Codes to CDR Reports or API Download

    4 votes
    New  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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    Richard supported this idea  · 

  15. Develop time zone restrictor API for system generated callbacks

    3 votes
    Under Review  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Richard supported this idea  · 

  16. Enable Management of Stations via API

    2 votes
    Under Review  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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    Richard supported this idea  · 

  17. RingCX Estimated Wait Time API

    9 votes
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Richard supported this idea  · 

  18. SayVAR Node: Option To Save Text2Speech As Audio File

    14 votes
    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Richard supported this idea  · 

  19. Filter for Supervisors and Agents

    14 votes
    New  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Richard supported this idea  · 

  20. Remember Agent Selected Voice and Digital Queues at Next Login Checkbox

    13 votes
    New  ·  0 comments  ·  Contact Center & RingCX » Accessibility  ·  Admin →
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    Richard supported this idea  · 
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