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  1. Caller ID Name For NICE Contact Center

    8 votes

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    0 comments  ·  RingCentral Contact Center » Contact Center  ·  Admin →
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    CB LV2 Classroom supported this idea  · 

  2. Ability to generate report that tracks an agents status throughout the day, like when they're available/not available/ on DND etc

    655 votes

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    Future Consideration  ·  103 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    CB LV2 Classroom commented  · 

    Additionally, the ability to monitor the DND status of the physical phone, not just the app settings would be very valuable.

    CB LV2 Classroom supported this idea  · 

  3. Visual Call Editor in Call Queue Menu

    20 votes

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    Under Review  ·  3 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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