← RingCentral Ideas

Settings and activity

3 results found

  1. Caller ID Name For NICE Contact Center

    8 votes
    0 comments  ·  Contact Center & RingCX » Contact Center  ·  Admin →
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    Trevor supported this idea  · 

  2. Ability to generate report that tracks an agents status throughout the day, like when they're available/not available/ on DND etc

    569 votes
    Future Consideration  ·  90 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Trevor commented  · 

    Additionally, the ability to monitor the DND status of the physical phone, not just the app settings would be very valuable.

    Trevor supported this idea  · 

  3. Visual Call Editor in Call Queue Menu

    19 votes
    Under Review  ·  3 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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