I can't believe this is not already a feature. We've lost a whole year of data because your representatives never explained that data is only available for six months. This is causing us a hardship with our grants. I am now looking into other providers to switch away from RC for this very issue. It appears to have been a long-time request that you ignore and was always standard on our previous providers. Even though we don't use our previous system I can still retrieve reports from several years past... but not with you! Terrible, terrible, terrible!!!
Larry
supported this idea
·
I can't believe this is not already a feature. We've lost a whole year of data because your representatives never explained that data is only available for six months. This is causing us a hardship with our grants. I am now looking into other providers to switch away from RC for this very issue. It appears to have been a long-time request that you ignore and was always standard on our previous providers. Even though we don't use our previous system I can still retrieve reports from several years past... but not with you! Terrible, terrible, terrible!!!