analytics retention policy
it would be better if we can go back to our analytics report for more than 6 months, at least 1 yr to 2 yrs, so we can compare our statistics from the previous year to this date/year
Yannick Evardome
shared this idea
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Ramilito Carillo
commented
Please include my customer from Care One
Client prefer to have the analytics historic report from the start they avail ringcentral.
from 2020-2025.Regards,
Ram Carillo
RC Tech -
Larry
commented
I can't believe this is not already a feature. We've lost a whole year of data because your representatives never explained that data is only available for six months. This is causing us a hardship with our grants. I am now looking into other providers to switch away from RC for this very issue. It appears to have been a long-time request that you ignore and was always standard on our previous providers. Even though we don't use our previous system I can still retrieve reports from several years past... but not with you! Terrible, terrible, terrible!!!
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Mike
commented
I agree with the ability at least to go back a year for year to year comparison.
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Zachary
commented
+1 to Dolores! It would help tremendously to be able to look back further than 6 months to help gather better metrics!
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Abbie
commented
Very important
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Dolores
commented
As a leader in our organization, I would really appreciate the ability to run analytics on whole the previous year. The outreach done through RingCentral is a crucial part of our outreach and metrics.
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Ricardo
commented
Going back at least 1 year is critical for my customer service team.
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Jerem Gascon
commented
It would be great if the Data Retention could be longer especially with the data in the Analytics Portal as some information is needed for more than just 6 months.