analytics retention policy
it would be better if we can go back to our analytics report for more than 6 months, at least 1 yr to 2 yrs, so we can compare our statistics from the previous year to this date/year
Yannick
shared this idea
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Larry
commented
I can't believe this is not already a feature. We've lost a whole year of data because your representatives never explained that data is only available for six months. This is causing us a hardship with our grants. I am now looking into other providers to switch away from RC for this very issue. It appears to have been a long-time request that you ignore and was always standard on our previous providers. Even though we don't use our previous system I can still retrieve reports from several years past... but not with you! Terrible, terrible, terrible!!!
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Mike
commented
I agree with the ability at least to go back a year for year to year comparison.
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Zachary
commented
+1 to Dolores! It would help tremendously to be able to look back further than 6 months to help gather better metrics!
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Abbie
commented
Very important
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Dolores
commented
As a leader in our organization, I would really appreciate the ability to run analytics on whole the previous year. The outreach done through RingCentral is a crucial part of our outreach and metrics.
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Ricardo
commented
Going back at least 1 year is critical for my customer service team.
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Jerem
commented
It would be great if the Data Retention could be longer especially with the data in the Analytics Portal as some information is needed for more than just 6 months.