Settings and activity

46 results found

1. Auto-populate the Disposition name to the Subject in Email templates for call disposition

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   New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Darlene shared this idea  ·  Jun 20, 2025

2. First Call Resolution report

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   New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Darlene shared this idea  ·  Jun 20, 2025

3. Add Rotational setup for call queue

   30 votes

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   11 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Darlene supported this idea  ·  Jun 18, 2025

4. Auto populate AI Summary in Email Templates when dispositioning a call

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   New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Darlene shared this idea  ·  Jun 13, 2025

5. Salesforce embedded Agent to have "All messages" for agents to view old/closed messages

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   Needs More Information  ·  0 comments  ·  RingCX » Integrations & APIs  ·  Delete…  ·  Admin →
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   Darlene shared this idea  ·  Jun 3, 2025

6. Change the Pre-chat form title heading from H1 to a regular span, or a lower heading level such as H3 or H4

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   9 votes

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   Implemented  ·  0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Darlene shared this idea  ·  May 28, 2025

7. Configure "Total" column in RT inbound dashboard to sum-up unique avail agents only

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   Future Consideration  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Darlene shared this idea  ·  May 22, 2025

8. exclude specific area code in local connect

   5 votes

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   Future Consideration  ·  0 comments  ·  RingCX » Automated outbound dialing, campaign & lead mngmt  ·  Delete…  ·  Admin →
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   Darlene supported this idea  ·  May 16, 2025

9. Have an Supervisor close/disposition a chat via Supervisor Dashboard

   9 votes

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   Future Consideration  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Darlene shared this idea  ·  Apr 14, 2025

10. Supervisor having the ability to Transfer the interactions under supervisor Dashboard

    4 votes

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    Planned  ·  1 comment  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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    Darlene shared this idea  ·  Apr 14, 2025

11. Transfer Digital Interactions with automatic recategorization

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    Under Review  ·  0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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    Darlene shared this idea  ·  Apr 1, 2025

12. Ability to delete multiple messages in digital queues

    10 votes

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    Planned  ·  1 comment  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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    Darlene supported this idea  ·  Apr 1, 2025

13. Spam detection for chats

    29 votes

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    Needs More Information  ·  1 comment  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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    Darlene shared this idea  ·  Apr 1, 2025

14. Include Name & Number in Caller ID

    25 votes

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    Under Review  ·  7 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Darlene supported this idea  ·  Feb 7, 2025

15. Ringcx voicemail Email notification includes transcript of the voicemail

    47 votes

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    5 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminKirill.V (Group Product Manager, RingCentral) responded

    Interactions coming through the Queue voicemail channel provide transcripts now

    Darlene supported this idea  ·  Feb 3, 2025

16. Improvement with the CX queue voicemail options.

    38 votes

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    Future Consideration  ·  5 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Darlene supported this idea  ·  Feb 3, 2025

17. Hide SFTP credentials in the RingCX Recording Delivery

    8 votes

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    Implemented  ·  2 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Darlene shared this idea  ·  Jan 30, 2025

18. RingCX - Play Remaining Esimated Wait Time to Callers in Queues (More than just once)

    30 votes

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    Under Review  ·  2 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Darlene supported this idea  ·  Jan 7, 2025

19. RingCX Queue/Global Phonebook used for Manual Outbound Calls

    92 votes

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    Future Consideration  ·  13 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Darlene supported this idea  ·  Oct 18, 2024

20. "Agent Specific Callback" Disposition, be available for Voice Queue calls

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    New  ·  1 comment  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Darlene supported this idea  ·  Oct 18, 2024