Settings and activity

37 results found

1. Supervisor having the ability to Transfer the interactions under supervisor Dashboard

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   1 comment  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Needs More Information  ·  AdminGrigori (Product Manager Contact Center, RingCentral) responded

   We're actively studying this idea. Please provide some detailed examples where the supervisor must decide to transfer a chat manually to a specific agent.

   
   

   • in a normal busy day, wouldn't most agent's capacities be already at the max
   • if queues and queue rules are properly configured, wouldn't that remove any need of manual intervention? If not please provide examples
   Darlene shared this idea  ·  Apr 14, 2025

2. Transfer Digital Interactions with automatic recategorization

   7 votes

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   Under Review  ·  0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Darlene shared this idea  ·  Apr 1, 2025

3. Ability to delete multiple messages in digital queues

   9 votes

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   Planned  ·  1 comment  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Darlene supported this idea  ·  Apr 1, 2025

4. Spam detection for chats

   27 votes

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   Needs More Information  ·  1 comment  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Darlene shared this idea  ·  Apr 1, 2025

5. Include Name & Number in Caller ID

   24 votes

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   Under Review  ·  7 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Darlene supported this idea  ·  Feb 7, 2025

6. Ringcx voicemail Email notification includes transcript of the voicemail

   32 votes

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   1 comment  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminKirill.V (Group Product Manager, RingCentral) responded

   Interactions coming through the Queue voicemail channel provide transcripts now

   Darlene supported this idea  ·  Feb 3, 2025

7. Improvement with the CX queue voicemail options.

   29 votes

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   Future Consideration  ·  3 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Darlene supported this idea  ·  Feb 3, 2025

8. Hide SFTP credentials in the RingCX Recording Delivery

   7 votes

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   Future Consideration  ·  1 comment  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Darlene shared this idea  ·  Jan 30, 2025

9. RingCX - Play Remaining Esimated Wait Time to Callers in Queues (More than just once)

   25 votes

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   Under Review  ·  2 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Darlene supported this idea  ·  Jan 7, 2025

10. RingCX Queue/Global Phonebook used for Manual Outbound Calls

    77 votes

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    Future Consideration  ·  8 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Darlene supported this idea  ·  Oct 18, 2024

11. "Agent Specific Callback" Disposition, be available for Voice Queue calls

    10 votes

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    New  ·  1 comment  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Darlene supported this idea  ·  Oct 18, 2024

12. RingCX Dialer Completed Lead list Notification

    6 votes

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    Under Review  ·  1 comment  ·  RingCX » Automated outbound dialing, campaign & lead mngmt  ·  Delete…  ·  Admin →
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    Darlene supported this idea  ·  Oct 18, 2024
    Darlene shared this idea  ·  Oct 16, 2024

13. Allow adjustments to a Local Connect Bucket

    15 votes

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    Future Consideration  ·  0 comments  ·  RingCX » Automated outbound dialing, campaign & lead mngmt  ·  Delete…  ·  Admin →
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    Darlene supported this idea  ·  Oct 18, 2024

14. Access to Transcript URL for Engage Messaging Channel Type in RingCX Analytics

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    Implemented  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Darlene supported this idea  ·  Oct 16, 2024

15. Improve Speed of Historical Reports

    2 votes

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    Planned  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Darlene supported this idea  ·  Oct 16, 2024

16. Historical Reports to include additional data fields

    8 votes

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    Under Review  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Darlene supported this idea  ·  Oct 16, 2024

17. RingCX -- Integration with MVP / RingEX Improvements (Single Pane of Glass)

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    Planned  ·  16 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Darlene supported this idea  ·  Sep 17, 2024