Settings and activity

138 results found

1. Function to Disable Extensions

   33 votes

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   New  ·  0 comments  ·  RingCX » Admin experience  ·  Delete…  ·  Admin →
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   Mark Colmenares supported this idea  ·  Dec 5, 2025

2. Feature Request: Granular Call Monitoring Permissions for Agent Role

   26 votes

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   Under Review  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Mark Colmenares supported this idea  ·  Dec 5, 2025

3. INTERCEPT

   58 votes

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   Under Review  ·  3 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Mark Colmenares supported this idea  ·  Dec 5, 2025

4. Transferring calls to RingEX Extensions via corporate directory

   63 votes

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   Needs More Information  ·  5 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Mark Colmenares supported this idea  ·  Dec 5, 2025

5. Add time based variable to holiday configuration

   64 votes

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   Future Consideration  ·  17 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Mark Colmenares supported this idea  ·  Dec 5, 2025

6. Unify RingCX Digital Interaction Options To Simplify Agent and Supervisor Workflow.

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   70 votes

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   4 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Planned  ·  AdminKirill.V Valov (Group Product Manager, RingCentral) responded

   In design

   Mark Colmenares supported this idea  ·  Dec 5, 2025

7. transfer

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   69 votes

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   Under Review  ·  2 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Mark Colmenares supported this idea  ·  Dec 5, 2025

8. Enhance Agent States

   67 votes

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   Implemented  ·  4 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Mark Colmenares supported this idea  ·  Dec 5, 2025

9. dashboards data refresh time

   69 votes

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   Planned  ·  6 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Mark Colmenares supported this idea  ·  Dec 5, 2025

10. Dashboard for agents and supervisors in RingCX

    84 votes

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    Under Review  ·  12 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Mark Colmenares supported this idea  ·  Dec 5, 2025

11. Ability to Transfer calls to the voicemail of RingEX (Ring MVP) users.

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    142 votes

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    Planned  ·  42 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Mark Colmenares supported this idea  ·  Dec 5, 2025

12. RingCX Queue/Global Phonebook used for Manual Outbound Calls

    89 votes

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    Future Consideration  ·  13 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Mark Colmenares supported this idea  ·  Dec 5, 2025
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    Mark Colmenares commented  ·  Oct 17, 2024  ·  Edit…  ·  Delete…

    This should be available in any agent status

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13. Add filter for Holiday 'Queue is Open' System Alerts

    88 votes

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    New  ·  8 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Mark Colmenares supported this idea  ·  Dec 5, 2025

14. View Ring CX Realtime dashboards in minutes and seconds.

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    101 votes

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    Implemented  ·  7 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Mark Colmenares supported this idea  ·  Dec 5, 2025

15. Replace Default “WORKING” State with More Accurate Status When Agents Lose Connection (e.g., Sleep/Idle Timeout)

    128 votes

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    Under Review  ·  8 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Mark Colmenares supported this idea  ·  Dec 5, 2025

16. CNAM feature for Canada

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    115 votes

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    Implemented  ·  23 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Mark Colmenares supported this idea  ·  Dec 5, 2025

17. RingCX -- Integration with MVP / RingEX Improvements (Single Pane of Glass)

    114 votes

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    Planned  ·  16 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Mark Colmenares supported this idea  ·  Dec 5, 2025

18. Extension dialing between CX and EX

    164 votes

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    Future Consideration  ·  24 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Mark Colmenares supported this idea  ·  Dec 5, 2025

19. Wrap Time / After Contact Work

    155 votes

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    Future Consideration  ·  19 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Mark Colmenares supported this idea  ·  Dec 5, 2025

20. Sync RingCentral Desktop Application With RingCX

    325 votes

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    Planned  ·  27 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Mark Colmenares supported this idea  ·  Dec 5, 2025