Settings and activity
22 results found
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9 votes
Junny supported this idea ·
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20 votes
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11 votes
Junny supported this idea ·
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9 votes
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8 votes
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7 votes
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3 votes
Junny supported this idea ·
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3 votes
Read/Unread by customer or agent?
For agent: in a collaborative settings, just opening the email, doesn't mean much, the point is to be assigned on the email.
For responded/unresponded: status_in: New or Replied
please provide more details what and why is needed for searching, what objective it achieves.
Junny supported this idea ·
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3 votes
If the following options are checked:
- Threading heuristics
- Common ancestors threading
Then replies to the same thread should be aggregated to the same thread and conversation will be reopened
Please provide examples (thread id) if this is not the case
Junny supported this idea ·
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3 votes
We currently have a very permissive system, where all agents can view and act on all channels.
Are you asking for the ability to simply leave the visibility, but remove the ability to engage (change ownership) or reply to the customers from the All messages mode for all channels?
Junny supported this idea ·
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196 votes
Junny supported this idea ·
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5 votesFuture Consideration · 0 comments · RingCX » Automated outbound dialing, campaign & lead mngmt · Admin →
Junny supported this idea ·
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75 votes
Junny supported this idea ·
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8 votes
Junny supported this idea ·
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58 votes
Junny supported this idea ·
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8 votes
Junny shared this idea ·
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6 votes
Junny supported this idea ·
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9 votes
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7 votes
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46 votes
Junny supported this idea ·