Settings and activity

18 results found

1. Qualified Dispositioned Break out/Drop Down Report

   8 votes

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   New  ·  0 comments  ·  RingCX » Automated outbound dialing, campaign & lead mngmt  ·  Delete…  ·  Admin →
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   Junny supported this idea  ·  Aug 29, 2025

2. Using the Local Bucket for Manual Outbound Calling

   7 votes

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   New  ·  0 comments  ·  RingCX » Automated outbound dialing, campaign & lead mngmt  ·  Delete…  ·  Admin →
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   Junny supported this idea  ·  Aug 29, 2025

3. Overall Platform Intuitiveness and Team Adoption

   3 votes

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   New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Junny supported this idea  ·  Aug 5, 2025

4. Efficiency in Searching and Retrieving Customer Correspondence

   3 votes

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   New  ·  0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Junny supported this idea  ·  Aug 5, 2025

5. Maintaining Cohesive Threads with Individual Customers

   3 votes

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   New  ·  0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Junny supported this idea  ·  Aug 5, 2025

6. Flexibility in Assigning and Managing Email Communications

   3 votes

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   New  ·  0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Junny supported this idea  ·  Aug 5, 2025

7. call offers for the longest wait time

   190 votes

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   Under Review  ·  13 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Junny supported this idea  ·  Jul 29, 2025

8. able to remove duplicates found in this list and existing list

   5 votes

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   Future Consideration  ·  0 comments  ·  RingCX » Automated outbound dialing, campaign & lead mngmt  ·  Delete…  ·  Admin →
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   Junny supported this idea  ·  Jul 17, 2025

9. RingCX Queue/Global Phonebook used for Manual Outbound Calls

   72 votes

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   Future Consideration  ·  8 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Junny supported this idea  ·  Jul 14, 2025

10. Add “All Messages” View for RingCX for HubSpot Embedded Agent

    8 votes

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    New  ·  0 comments  ·  RingCX » Integrations & APIs  ·  Delete…  ·  Admin →
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    Junny supported this idea  ·  Jul 14, 2025

11. transfer

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    55 votes

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    Under Review  ·  1 comment  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Junny supported this idea  ·  Jul 7, 2025

12. Live Chat with Switch Video Enable - Analytics Recordings

    8 votes

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    New  ·  0 comments  ·  RingCX » Call & screen recording  ·  Delete…  ·  Admin →
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    Junny shared this idea  ·  Jun 6, 2025

13. SMS Read Receipt

    5 votes

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    New  ·  0 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Junny supported this idea  ·  Jun 3, 2025

14. Salesforce embedded Agent to have "All messages" for agents to view old/closed messages

    9 votes

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    New  ·  0 comments  ·  RingCX » Integrations & APIs  ·  Delete…  ·  Admin →
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    Junny supported this idea  ·  Jun 3, 2025

15. Ability to search for contact name in Outbounds SMS (CRMs)

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    7 votes

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    New  ·  0 comments  ·  RingCX » Integrations & APIs  ·  Delete…  ·  Admin →
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    Junny supported this idea  ·  May 28, 2025

16. Ability to download or view SMS transcripts

    40 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Junny supported this idea  ·  May 27, 2025

17. Sync RingCentral Desktop Application With RingCX

    242 votes

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    Planned  ·  16 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Junny supported this idea  ·  May 15, 2025

18. Improvement with the CX queue voicemail options.

    24 votes

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    Future Consideration  ·  3 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Junny supported this idea  ·  May 13, 2025