Settings and activity

41 results found

1. Improved AI Call Summaries and Agent Access in RingCX

   5 votes

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   New  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Junny supported this idea  ·  Oct 16, 2026

2. Call Parking in RingCX

   30 votes

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   Under Review  ·  9 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Junny supported this idea  ·  Sep 10, 2026

3. RNA State Duration option

   34 votes

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   New  ·  10 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Junny supported this idea  ·  Sep 10, 2026

4. Delete agent's old name from the agent full name filter

   2 votes

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   New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Junny supported this idea  ·  Aug 14, 2026

5. RingCX Alerts with number of calls waiting

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   New  ·  0 comments  ·  RingCX » Admin experience  ·  Delete…  ·  Admin →
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   Junny shared this idea  ·  Jun 3, 2026

6. Wrap Time / After Contact Work

   170 votes

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   Future Consideration  ·  22 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Junny supported this idea  ·  Mar 9, 2026

7. Preserve Caller ID When Transferring from RingCX to RingEX

   49 votes

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   Future Consideration  ·  3 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Junny supported this idea  ·  Feb 13, 2026

8. RingCX Queue/Global Phonebook used for Manual Outbound Calls

   93 votes

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   Future Consideration  ·  13 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Junny supported this idea  ·  Feb 9, 2026

9. Ability to Transfer calls to the voicemail of RingEX (Ring MVP) users.

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   142 votes

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   Implemented  ·  42 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Junny supported this idea  ·  Jan 27, 2026

10. Ability to limit digital interactions per channel and per user

    8 votes

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    New  ·  0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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    Junny supported this idea  ·  Jan 22, 2026

11. When trying to requeue a call, it is impossible to cancel the requeue without hanging up the call.

    48 votes

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    New  ·  6 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Junny supported this idea  ·  Jan 14, 2026

12. Cancelling a requeued call

    47 votes

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    Under Review  ·  8 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Junny supported this idea  ·  Jan 7, 2026

13. Live Transcription on RingCX

    21 votes

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    3 comments  ·  RingCX » AI agent & supervisor assist  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminAlexey (VP, Product Management - Applications, RingCentral) responded

    Live Transcription is available for agents via Agent Assist feature. See https://support.ringcentral.com/article-v2/configuring-agent-assist-for-ringcx.html?brand=RingCentral&product=RingCX&language=en_US

    Junny supported this idea  ·  Dec 11, 2025

14. Bulk Edit Enhancements for RingCX Digital Channels

    6 votes

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Junny supported this idea  ·  Dec 9, 2025

15. Ability to manage the time frame or coverage of customer detail tab display of historical interaction data

    7 votes

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    New  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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    Junny supported this idea  ·  Dec 3, 2025

16. Pre-chat quick replies / icebreakers for RingCX Engage Messaging

    8 votes

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    0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminGrigori (Product Manager Contact Center, RingCentral) responded

    Implemented, in open beta. please reach out for activation

    Junny supported this idea  ·  Nov 25, 2025

17. RingSense Tracker - New Context

    4 votes

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    New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE for RingCX  ·  Delete…  ·  Admin →
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    Junny shared this idea  ·  Nov 24, 2025

18. RingSense pages

    5 votes

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    New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE for RingCX  ·  Delete…  ·  Admin →
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    Junny shared this idea  ·  Nov 24, 2025

19. RingSense Trackers: please add clone or duplicate option

    4 votes

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    New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE for RingCX  ·  Delete…  ·  Admin →
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    Junny shared this idea  ·  Nov 24, 2025

20. Add "call is being recorded" disclaimer for Inbound Queue call back

    5 votes

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    New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Junny supported this idea  ·  Nov 20, 2025