Settings and activity

22 results found

1. Option to remove RNA state

   9 votes

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   Under Review  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Junny supported this idea  ·  Oct 16, 2025

2. Shorten RingCX Historical Report Refresh Time Rate

   20 votes

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   Under Review  ·  3 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Junny supported this idea  ·  Sep 30, 2025

3. Real-Time Call Recording Availability for Compliance

   11 votes

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   New  ·  0 comments  ·  RingCX » Call & screen recording  ·  Delete…  ·  Admin →
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   Junny supported this idea  ·  Sep 30, 2025

4. Feature Request – Persistent RingCX Session Across Page Reloads and Tabs

   9 votes

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   Under Review  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Junny supported this idea  ·  Sep 22, 2025

5. Qualified Dispositioned Break out/Drop Down Report

   8 votes

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   New  ·  0 comments  ·  RingCX » Automated outbound dialing, campaign & lead mngmt  ·  Delete…  ·  Admin →
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   Junny supported this idea  ·  Aug 29, 2025

6. Using the Local Bucket for Manual Outbound Calling

   7 votes

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   New  ·  0 comments  ·  RingCX » Automated outbound dialing, campaign & lead mngmt  ·  Delete…  ·  Admin →
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   Junny supported this idea  ·  Aug 29, 2025

7. Overall Platform Intuitiveness and Team Adoption

   3 votes

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   New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Junny supported this idea  ·  Aug 5, 2025

8. Efficiency in Searching and Retrieving Customer Correspondence

   3 votes

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   0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Needs More Information  ·  AdminGrigori (Product Manager Contact Center, RingCentral) responded

   Read/Unread by customer or agent?

   For agent: in a collaborative settings, just opening the email, doesn't mean much, the point is to be assigned on the email.

   
   

   For responded/unresponded: status_in: New or Replied

   
   

   please provide more details what and why is needed for searching, what objective it achieves.

   
   

   Junny supported this idea  ·  Aug 5, 2025

9. Maintaining Cohesive Threads with Individual Customers

   3 votes

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   0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Needs More Information  ·  AdminGrigori (Product Manager Contact Center, RingCentral) responded

   If the following options are checked:

   • Threading heuristics
   • Common ancestors threading

   
   

   Then replies to the same thread should be aggregated to the same thread and conversation will be reopened

   
   

   Please provide examples (thread id) if this is not the case

   
   

   
   

   Junny supported this idea  ·  Aug 5, 2025

10. Flexibility in Assigning and Managing Email Communications

    3 votes

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    0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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    Needs More Information  ·  AdminGrigori (Product Manager Contact Center, RingCentral) responded

    We currently have a very permissive system, where all agents can view and act on all channels.

    
    

    Are you asking for the ability to simply leave the visibility, but remove the ability to engage (change ownership) or reply to the customers from the All messages mode for all channels?

    Junny supported this idea  ·  Aug 5, 2025

11. call offers for the longest wait time

    196 votes

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    Under Review  ·  13 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Junny supported this idea  ·  Jul 29, 2025

12. able to remove duplicates found in this list and existing list

    5 votes

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    Future Consideration  ·  0 comments  ·  RingCX » Automated outbound dialing, campaign & lead mngmt  ·  Delete…  ·  Admin →
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    Junny supported this idea  ·  Jul 17, 2025

13. RingCX Queue/Global Phonebook used for Manual Outbound Calls

    75 votes

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    Future Consideration  ·  8 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Junny supported this idea  ·  Jul 14, 2025

14. Add “All Messages” View for RingCX for HubSpot Embedded Agent

    8 votes

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    New  ·  0 comments  ·  RingCX » Integrations & APIs  ·  Delete…  ·  Admin →
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    Junny supported this idea  ·  Jul 14, 2025

15. transfer

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    58 votes

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    Under Review  ·  1 comment  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Junny supported this idea  ·  Jul 7, 2025

16. Live Chat with Switch Video Enable - Analytics Recordings

    8 votes

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    New  ·  0 comments  ·  RingCX » Call & screen recording  ·  Delete…  ·  Admin →
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    Junny shared this idea  ·  Jun 6, 2025

17. SMS Read Receipt

    6 votes

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    New  ·  0 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Junny supported this idea  ·  Jun 3, 2025

18. Salesforce embedded Agent to have "All messages" for agents to view old/closed messages

    9 votes

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    New  ·  0 comments  ·  RingCX » Integrations & APIs  ·  Delete…  ·  Admin →
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    Junny supported this idea  ·  Jun 3, 2025

19. Ability to search for contact name in Outbounds SMS (CRMs)

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    7 votes

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    Implemented  ·  0 comments  ·  RingCX » Integrations & APIs  ·  Delete…  ·  Admin →
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    Junny supported this idea  ·  May 28, 2025

20. Ability to download or view SMS transcripts

    46 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Junny supported this idea  ·  May 27, 2025