Settings and activity

11 results found

1. Supervisor or Group Admin should have access to recorded calls for their team.

   14 votes

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   Under Review  ·  5 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Not at all You must login first! Important You must login first! Critical You must login first!

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   Brian supported this idea  ·  Aug 20, 2026

2. Conversations with terminated employees need to remain available to view and/or convert to team

   4 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Brian supported this idea  ·  Aug 5, 2025

3. Once Global Holiday Hours have been configured in Hours of Operation, it should reflect on all Profile Names instead of having to additi...

   6 votes

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   Under Review  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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   Brian supported this idea  ·  Mar 20, 2024

4. Automatic Report for users list/extension

   5 votes

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   Under Review  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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   Brian supported this idea  ·  Mar 20, 2024

5. CC - prebuilt report - ability to resize columns

   15 votes

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   Under Review  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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   Brian supported this idea  ·  Mar 20, 2024

6. Show Original callers number when Transferring calls to Contact Centre

   23 votes

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   Under Review  ·  1 comment  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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   Brian supported this idea  ·  Mar 20, 2024

7. Press Enter to Call in Max Agent

   5 votes

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   0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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   Brian supported this idea  ·  Mar 20, 2024

8. Feature Request: Continuous Call Monitoring

   16 votes

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   1 comment  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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   Brian supported this idea  ·  Mar 20, 2024

9. Limited Extensions should be available on InContact/MAX Company Directory

   8 votes

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   0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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   Brian supported this idea  ·  Mar 20, 2024

10. Admin Portal Add Manaul Configuation Paramenters to Push to Phones

    3 votes

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    0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Brian supported this idea  ·  Mar 20, 2024

11. hours of operation - add

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    4 votes

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    0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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    Brian shared this idea  ·  Mar 20, 2024