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  1. Option to play the prompt in IVR menu just once prior to connecting to extension.

    6 votes

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    3 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Richard commented  · 

    Actually if an IVR has no key presses, it should be assumed that we only want to play the prompt once and move on.

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    Richard commented  · 

    At the moment I have to create a queue with 0 wait time and a dummy user just to play a prompt. This is lunacy. I should be able to have an IVR that just plays my prompt and transfers.

    Richard supported this idea  · 

  2. Template to Change Emergency Response Location for User's Phone

    6 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Richard commented  · 

    Template can apply, but it only shows in the softphone. It does not show in the Admin portal!

    Richard supported this idea  · 

  3. Company Phonebook for all users from one single upload

    61 votes

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    Planned  ·  6 comments  ·  Phone & Messaging » Contacts  ·  Admin →
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    Richard commented  · 

    We need a centralised phonebook for adding external contacts.

    I cant believe this feature is not available! You call this an Enterprise product? I'm migrating from Mitel System and they have had this for years!

    Uploading to individual users is unmanageable for administrators - adding one more external phone number currently would require action on every user phonebook.

    This is a critical and obvious feature for any phone system. Please add!

    Richard supported this idea  ·