Ability to change the number of prompts played in an IVR
We want to have an IVR play the pre-recorded prompt once, then connect it to the requested extension. Having to wait the extra two plays, especially for longer recordings is very cumbersome for customers.
Edward
shared this idea
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Teddy
commented
It should have been standard.
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Richard
commented
Actually if an IVR has no key presses, it should be assumed that we only want to play the prompt once and move on.
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Richard
commented
At the moment I have to create a queue with 0 wait time and a dummy user just to play a prompt. This is lunacy. I should be able to have an IVR that just plays my prompt and transfers.
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Ma. Carmela
commented
Currently it is set by default and a normal behavior for the IVR prompt to be played three times before it connects to an extension and there is no option to edit it so it can be adjusted to only play twice instead of three times.
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Ronald Martin Mallari
commented
option to play the prompt in IVR menu just once prior to connecting to extension.
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Gotham
commented
Only play the IVR prompts once instead of 3 times