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← RingCentral Ideas

Settings and activity

12 results found

  1. "Dashboard only" license & dashboard URLs for RCCC

    8 votes

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    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » Contact Center  ·  Admin →
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    Justin supported this idea  · 

  2. Historical Dashboard Report Schedule

    3 votes

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    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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  3. Real time Dashboard Avg Queue time

    11 votes

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    0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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  4. Dashboard view modification

    22 votes

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    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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  5. Hour of Operation Status Column for "Open" or "Closed"

    2 votes

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    Future Consideration  ·  2 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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    Justin commented  · 

    Adding the Override Branches with open an closed would be great as well.

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    Justin commented  · 

    This would be so helpful. I had to turn of 25 lines today and kept losing track of where I was.

    Justin supported this idea  · 

  6. Enable Call Controls in RCX Agent UI when dialing Mobile Numbers

    20 votes

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    Under Review  ·  5 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Justin supported this idea  · 

  7. RingCX -- Integration with MVP / RingEX Improvements (Single Pane of Glass)

    73 votes

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    Planned  ·  5 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Justin supported this idea  · 

  8. Enhance Agent States

    40 votes

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    Future Consideration  ·  2 comments  ·  Contact Center & RingCX » Contact Center  ·  Admin →
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  9. dashboards data refresh time

    44 votes

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    Future Consideration  ·  3 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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  10. combine similar ideas

    1 vote

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    0 comments  ·  Contact Center & RingCX » Admin Portal  ·  Admin →
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    Justin shared this idea  · 

  11. Ability To Add Notes When Transferring Call In MAX Agent

    3 votes

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    0 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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    Justin supported this idea  · 

  12. AUTOMATION FOR CLEAR DATA ON RINGCENTRAL DESKTOP APPLICATION

    3 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Admin →
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    Justin commented  · 

    Add setting in RingCental app to auto clear app data cache on a schedule.

    Many troubleshooting steps advised to clear the app data in ring central app. It would be great if this could be done on a schedule set by the admin or user.

    Justin supported this idea  ·