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Enable Call Controls in RCX Agent UI when dialing Mobile Numbers

When placing a call through the RCX Agent UI, Agent Call Controls are only shown when a 200 OK is returned. This is standard for landline numbers, however when dialing a cell, we do not get a 200 OK until the called party picks up. Customer would like to enable Agent Call Controls to show when a 180 RINGING or 183 SESSION PROGRESS is returned. This would allow Agent Call Controls to show when dialing Mobile numbers as well.

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Colby shared this idea  ·   ·  Report…  ·  Admin →
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  • Mike commented  ·   ·  Report

    This is a vital and critical tool for our agents to utilise. Trying to start using this software without this is not feasible even for the smallest of CC's.

  • Richard commented  ·   ·  Report

    Sounds like we are missing basic telephony functionality

  • Lawrence commented  ·   ·  Report

    Vital for successful call handling by an Agent and to ensure valuable Agent availability time is not wasted.

  • Daniel commented  ·   ·  Report

    this is critical as agents must be able to fully control interactions from A to Z

  • Gerd commented  ·   ·  Report

    Important for all cstomers