Enable Call Controls in RCX Agent UI when dialing Mobile Numbers
When placing a call through the RCX Agent UI, Agent Call Controls are only shown when a 200 OK is returned. This is standard for landline numbers, however when dialing a cell, we do not get a 200 OK until the called party picks up. Customer would like to enable Agent Call Controls to show when a 180 RINGING or 183 SESSION PROGRESS is returned. This would allow Agent Call Controls to show when dialing Mobile numbers as well.
-
Mike commented
This is a vital and critical tool for our agents to utilise. Trying to start using this software without this is not feasible even for the smallest of CC's.
-
Richard MacDonald commented
Sounds like we are missing basic telephony functionality
-
Lawrence commented
Vital for successful call handling by an Agent and to ensure valuable Agent availability time is not wasted.
-
Daniel commented
this is critical as agents must be able to fully control interactions from A to Z
-
Gerd commented
Important for all cstomers