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dashboards data refresh time

customers would like to have over dashboards in RCX ( especially the real time dashboards) a shorter refresh time - 1s or 3s instead of 5 seconds.

58 votes
Daniel shared this idea  ·   ·  Report…  ·  Admin →
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  • Robin commented  ·   ·  Report

    5 Seconds isn't real time.

    For example, calls will appear on our dashboard 5 seconds after the call was answered!

  • Malcolm commented  ·   ·  Report

    Absolutely, 75% of customers on projects are asking for this.

  • Remi commented  ·   ·  Report

    A true real time (1second max refresh time) has been requested by some customers during Sales cycles.

  • Eric Renier commented  ·   ·  Report

    real time dashboards are critical especially for contact centers