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  1. Increase Data Retention of Analytics

    114 votes

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    15 comments  ·  Analytics & Reporting » LOB  ·  Admin →
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    Implemented  ·  AdminGurpreet (Principal Product Manager, Platform, RingCentral) responded

    Performance Reports is a legacy product and will soon pave way to next gen Business Analytics. So we are not going to add features to performance reports any more.


    In Business Analytics, there is an option to buy Pro which supports 1/2 or 3 yr of retention.


    Here are all the details-https://support.ringcentral.com/article-v2/Differences-between-Business-Analytics-Essentials-and-Pro.html?brand=RingCentral&product=RingEX&language=en_US


  2. ability to remove/gray out call queue status toggle for call queue members when not allowed in service web

    12 votes

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    Under Review  ·  3 comments  ·  Phone & Messaging » Application  ·  Admin →
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    TLC commented  · 

    If queue members can turn off queue calls, what is the point? Members will turn it off and we will never know.

    TLC supported this idea  ·