Settings and activity

9 results found

1. Group SMS - Enable the ability to see all replies from internal numbers in a Group SMS thread that involves an external number.

   3 votes

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   New  ·  0 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Ashli supported this idea  ·  Jan 20, 2026

2. SMS - Access granting for managers to team members SMS messages

   17 votes

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   New  ·  1 comment  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Ashli supported this idea  ·  Jan 20, 2026

3. retrieving deleted SMS

   25 votes

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   New  ·  2 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Ashli supported this idea  ·  Jan 20, 2026

4. SMS Message Log from a direct phone line

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   3 votes

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   New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Ashli supported this idea  ·  Jan 20, 2026

5. Disable user's capability to delete SMS.

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   New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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6. RingCX -- Integration with MVP / RingEX Improvements (Single Pane of Glass)

   114 votes

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   Planned  ·  16 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Ashli supported this idea  ·  Apr 9, 2025

7. Sync RingCentral Desktop Application With RingCX

   318 votes

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   Planned  ·  27 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Ashli supported this idea  ·  Apr 9, 2025

8. Ability to Transfer calls to the voicemail of RingEX (Ring MVP) users.

   137 votes

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   Planned  ·  38 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Ashli commented  ·  Apr 9, 2025  ·  Edit…  ·  Delete…

   This is a VERY important part of our business. We need the ability to transfer calls to VM and when switching to CX we lost that piece which has been hard for our staff and causing frustrations.

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   Ashli supported this idea  ·  Apr 9, 2025

9. Bidirectional presence sync

   4 votes

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   Under Review  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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   Ashli supported this idea  ·  Mar 13, 2025