Settings and activity

4 results found

1. RingCX -- Integration with MVP / RingEX Improvements (Single Pane of Glass)

   110 votes

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   Planned  ·  16 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Ashli supported this idea  ·  Apr 9, 2025

2. Sync RingCentral Desktop Application With RingCX

   260 votes

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   Planned  ·  16 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Ashli supported this idea  ·  Apr 9, 2025

3. Ability to Transfer calls to the voicemail of RingEX (Ring MVP) users.

   69 votes

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   Future Consideration  ·  14 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Ashli commented  ·  Apr 9, 2025  ·  Edit…  ·  Delete…

   This is a VERY important part of our business. We need the ability to transfer calls to VM and when switching to CX we lost that piece which has been hard for our staff and causing frustrations.

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   Ashli supported this idea  ·  Apr 9, 2025

4. Bidirectional presence sync

   4 votes

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   Under Review  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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   Ashli supported this idea  ·  Mar 13, 2025