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  1. Processing images from the .HEIC and .HEIF formats to be natively displayed in the RC Chat (instead of displayed as attachment)

    14 votes

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    New  ·  2 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Stanislav supported this idea  · 
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    Stanislav commented  · 

    .HEIC and .HEIF are universal formats that are slowly replacing .JPEG because they are more efficient. Apple made them popular and mainstream. Stating that those are just iPhone photos is completely wrong as brands like Samsung, Huawei and Google Pixel also use the same format.

    To break this down even more, that’s not really a limitation of photo sharing itself, but rather of format support.

    RingCentral’s preview system doesn’t currently render .HEIC/.HEIF images inline. So when someone shares a photo in those formats, others see it only as a file download link — not as a directly viewable picture in the chat feed.

    This can make photo sharing feel broken, even though the file is technically being shared.

  2. Change message after after the telephony server detects a looping condition

    3 votes

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    New  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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    Stanislav supported this idea  ·