Settings and activity

8 results found

1. Fax recipient information

   41 votes

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   Under Review  ·  7 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Monica supported this idea  ·  Jul 10, 2024

2. Change State in PD

   1 vote

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   0 comments  ·  RingCX » Integrations & APIs  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminPaula (Group Product Manager, RingCentral) responded

   https://support.ringcentral.com/article-v2/Changing-your-agent-state-in-RingCX.html?brand=RingCentral&product=RingCX&language=en_US

   Monica shared this idea  ·  May 21, 2024

3. Add Agent State Change Report to Historical reporting platform

   6 votes

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   Under Review  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Monica supported this idea  ·  May 21, 2024

4. Admin State Change

   12 votes

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   Implemented  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Monica supported this idea  ·  May 21, 2024

5. RingCX Call Details "Call Termination by Agent or Caller"

   54 votes

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   Planned  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Monica supported this idea  ·  May 21, 2024

6. Warm Transfer Improvement

   6 votes

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   Under Review  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Monica shared this idea  ·  May 21, 2024

7. Ability to Transfer calls to the voicemail of RingEX (Ring MVP) users.

   69 votes

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   Future Consideration  ·  14 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Monica supported this idea  ·  May 21, 2024

8. RingCX -- Integration with MVP / RingEX Improvements (Single Pane of Glass)

   110 votes

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   Planned  ·  16 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Monica supported this idea  ·  May 21, 2024