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  1. 10 votes

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    IT commented  · 

    I have customer service representatives that need to be able to be reached directly from internal calls after their call queue has ended for the day.

    IT supported this idea  · 
  2. 4 votes

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    IT commented  · 

    As an administrator, I would love to see this feature to be able to properly satisfy my fellow employees' needs for phone systems. This would be extremely helpful for our customer service team.

    IT supported this idea  ·