Custom Caller ID list
Create a list of available caller ids to users, rather than just inheriting from site/queue.
5
votes
Riyaz Mohammed
shared this idea
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John
commented
We have several companies that are recruiters and having the ability to use an associates own name for their corporate number caller id has greatly increased their effectiveness in reaching cleints when we were on the Avaya system and utilized Lumen as our Carrier of record
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IT
commented
As an administrator, I would love to see this feature to be able to properly satisfy my fellow employees' needs for phone systems. This would be extremely helpful for our customer service team.