← RingCentral Ideas

Settings and activity

5 results found

  1. Abandoned Call Tracking Feature

    39 votes
    4 comments  ·  Analytics & Reporting » Live Reports  ·  Admin →
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    Clara commented  · 

    Very Important!!! Please consider adding this.

    Clara supported this idea  · 

  2. Generate a report on a date range but only on specific time of the day

    42 votes
    6 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Clara commented  · 

    Yes! Totally agree, A report where I can add our business hours and pull only for week days rather than pulling the entire week would be ideal.

    Clara supported this idea  · 

  3. I would like to be able to see the total time a user is toggled on to accept calls

    52 votes
    3 comments  ·  Analytics & Reporting » Live Reports  ·  Admin →
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    Clara supported this idea  · 

  4. Need option to schedule reports in Business Analytics with PDF

    72 votes
    Under Review  ·  3 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Clara supported this idea  · 

  5. Ability to generate report that tracks an agents status throughout the day, like when they're available/not available/ on DND etc

    569 votes
    Future Consideration  ·  90 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Clara supported this idea  ·