Settings and activity

5 results found

1. Abandoned Call Tracking Feature

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   49 votes

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   5 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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   Clara commented  ·  Jun 6, 2024  ·  Edit…  ·  Delete…

   Very Important!!! Please consider adding this.

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   Clara supported this idea  ·  Jun 6, 2024

2. Generate a report on a date range but only on specific time of the day

   45 votes

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   7 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Clara commented  ·  Jun 6, 2024  ·  Edit…  ·  Delete…

   Yes! Totally agree, A report where I can add our business hours and pull only for week days rather than pulling the entire week would be ideal.

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   Clara supported this idea  ·  Jun 6, 2024

3. I would like to be able to see the total time a user is toggled on to accept calls

   67 votes

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   New  ·  3 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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   Clara supported this idea  ·  Jun 6, 2024

4. Need option to schedule reports in Business Analytics with PDF

   75 votes

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   Under Review  ·  3 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Clara supported this idea  ·  Jun 6, 2024

5. Ability to generate report that tracks an agents status throughout the day, like when they're available/not available/ on DND etc

   647 votes

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   Future Consideration  ·  103 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Clara supported this idea  ·  Jun 6, 2024