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  1. Call Queue Manager Access to Call Logs Exclusive to Call Queue Members

    9 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Matt commented  · 

    how is this not a thing. especially in multi-site environments where once company has no affiliation other than a parent ownership..

    Matt supported this idea  · 

  2. Ability for a call queue manager to see all the recorded phone calls of the users they manage on all the call queue's they are set to manage

    7 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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    Matt commented  · 

    Yikes! Even now in 2024 these permissions have not been updated, unfortunately..