Call Queue Manager Access to Call Logs Exclusive to Call Queue Members
Why is it useful?
- This is to segregate call recordings for call queues. The call queue manager should only have access to the call recordings of the call queue members and should not have explicit access to other user's or company call recordings.
Who would benefit from it?
- More efficient for managers to have segregated call logs specific to call queue members.
How should it work?
- Add a Permission for Custom User Role
- Call Queue Manager Access Management: Access Call Logs of Call Queue Members
9
votes
Jorge
shared this idea
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Royce
commented
This is a very basic feature that any and all PBX systems should have implemented before going LIVE
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Matt
commented
how is this not a thing. especially in multi-site environments where once company has no affiliation other than a parent ownership..