Ability for a call queue manager to see all the recorded phone calls of the users they manage on all the call queue's they are set to manage
Currently call queue manager's have the option to toggle from one queue to another to access the call logs to listen to recorded calls but what the cust wants is for the call queue managers to see all the call logs of all the call queues they manage all at once.
7
votes
Lee
shared this idea
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Matt
commented
Yikes! Even now in 2024 these permissions have not been updated, unfortunately..
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Justin
commented
Currently user group managers are unable to download the call recordings for their team. The only way they can download calls is if they have company wide access to all call recordings.