Internal chat for supervisors and agents
Internal Chat (ex. from supervisor to agent) inside RingCX. An internal chat can help to solve complex use case and enable multiple advantage:
- ability for agent to ask for help proactively to their supervisor.
- ability for supervisor to get involved in a less intrusive way.
The internal chat developped for Engage Digital standalone is probably very close to what the this potential partner would like.
32
votes
Remi Bauby
shared this idea
This will be addressed as a part of the Single Pane of Glass initiative.