SLA%
Add SLA % in the RingCX Historical Data Report, same formula with the one in Custom-Real Time Dashboard Tab. The SLA% doesn't match the Queue Service Level.
2
votes
Cherry Sanborn
shared this idea
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Cherry Sanborn
commented
Could you please let us know what specific information you need from our side to help expedite the request of adding SLA % in the RingCX Historical Data Report. Thank you!
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Cherry Sanborn
commented
Could you please add the Interaction Service Level to the Historical Dashboard. Please see attached.
